FAQ’S

FAQ's

Here you will find answers to the most common questions regarding Hum Marriage and Our Service. If you have any further questions give us a call or send an email to info@hummarriage.com

The Matchmaking Service
  • Sign up online or over the phone
  • You will receive your first match within a given time frame (This varies depending on the Package you have selected)
  • Your match information will consist of First Name, Age, City Of Location, Maybe a bit about them; Education, Profession, and some other bits of information along with a Contact Number (and/or Email Address)
  • Get in touch with them and see how you feel.
  • If you are happy to proceed then continue talking and arrange to meet with them and their family
  • If you do not wish to proceed, get in touch with us and we will allocate a new match date for you (Usually within a couple of weeks – This varies depending on the Package you have selected)

Matches usually have families involved so you may be speaking with parents or siblings of the match. Please Click Here For A More Detailed Guide Of Our Process

Your first match is sent to you within 28 days of registering (Usually about 2 weeks after registering – This varies depending on the Package you have selected) and subsequent matches on a regular basis. You must notify us that you wish to receive another match after a previous match has been declined. New matches usually take 1-6 weeks, depending on matching criteria and availability and the Package you have selected, however If we have free match slots available sooner, we can sometimes offer your next match more quickly. Please note, during holiday seasons such as New Years, Eid, etc matching may be delayed as match slots become full quite quickly. (please see terms and conditions for more information)

We aim to match as closely as possible. We will send matches that are suited according to Age, Location and Height amongst other factors such as suitability of education etc. Our Matchmakers are experienced and are quite good at what they do! We are sure you will be happy with the matches we send you!

Unlike other sites where you have to do all the hard work in searching for your partner, which can be very time consuming and frustrating! We at Hum Marriage do all the hard work for you. Simply spend 10 minutes of your time to Register your information with us, sit back and leave the rest to us. We do all the searching for you! Our experienced matchmakers will send you suitable Muslim singles that meet your requirements. We charge a competitively low price of only £79 for 12 Months Membership for our Gold Standard Package. There are no further hidden costs or charges, unlike other Muslim marriage agencies, we do not charge you extra if you decide to get married. We also offer a 100% Money Back Guarantee (see Terms and Conditions for more information). We never post your profile information or photographs anywhere publicly at all! Your information is kept on a private and secure offline database and your matches will only receive basic, non-sensitive information about you. It is then up to you once you are speaking with them to disclose any further information. Finally, we are a 5-Star Rated Service with an incredible success rate and a large database of Muslim singles. If you’d like to hear more, simply give us a call using our contact information which can be found Here.

Miscellaneous

You can leave a review by Clicking Here. We would be happy to hear your thoughts on our service.

We are located in Birmingham, UK. Everything is done over the phone or online.

We operate exclusively Online, Over The Telephone and Via Email. This keeps our running costs low hence allowing us to charge an extremely low fee for Membership. We only accept Payments via Credit/Debit Card or PayPal. We do not accept cash, postal orders or cheques.

Our database is constantly changing as new members register all the time and customers also leave successfully. As such, we cannot provide you with an accurate figure at any one time as to how many registered members we have. Having said this, we are certain we have enough registered members to match most individuals successfully regardless of your circumstances.

We do not discriminate whatsoever, and never turn down an individual based on their personal circumstances/views. However, the majority of our clients are Muslims living in the UK making up for around 97% of our database.

Yes, Around 97% of our database comprises of Muslims with British Passports/who are UK Nationals.

Yes, many of our members are professionals from a variety of fields. Doctors, Pharmacists, Lawyers, Accountants, Dentists are all common profiles found on our system.

Yes, there is a variety of clients on our system from various backgrounds. Even if you feel your circumstances are unique, please get in touch, we would be happy to help.

Don’t worry! You will receive your first match within 28 days of registering!

No, Your profile does not show up publicly anywhere at all. We do not post your profile information publicly on our website or anywhere else. Unless you have Signed Up to our Platinum Package and wish for your profile to posted on the Platinum Area of our website (Coming Soon!). In which case only details such as your Age, City, Education, Profession, Height will be posted. This allows for a high level of privacy as we understand how important Customer Confidentiality is.

You will be matched with UK Nationals unless otherwise stated. If you would prefer individuals from other countries then please mention this when you are registering.

You will tell us your preferences and requirements upon registering. We will take these into account when sending your matches. We match using a number of parameters. We also match as well as we can with personality and appearance, but of course every individual is different, so appearance may be a parameter that we learn about you as we send you your matches.

Payments & Fees

The cost of membership varies from £79 to £329 for 12 Months Depending on the Package you select. Packages can be found by clicking Here.

No, there are no additional fees.

We accept all major Credit/Debit Cards and PayPal.

No. Payment is required in advance to activate your profile. The payment is required in full. We cannot accept pay later methods or instalments.

We do not offer refunds for any reason other than not providing a match within 28 days of registration. If you are unhappy with the service you have received, please send an email to info@hummarriage.com and a Member of the team will handle your complaints and resolve any issues you may have had.