Terms And Conditions

Welcome to our website. If you continue to browse and use this website and/or service, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hum Marriage’s relationship with you in relation to this website and/or service. If you disagree with any part of these terms and conditions, please do not use our website and/or service.

The term ‘Hum Marriage’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website and/or service.

The term ‘match’ refers to a simple suggestion of an introduction between two people.

The use of this website and/or service is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The purpose of Hum Marriage is to introduce suitable partners to men and women for marriage.

When details are given to Us by the parents/guardians or the clients themselves; we cannot accept any responsibility for errors in description of the client. However due to the terms contained within this writing, such a scenario is unlikely. If this does occur, this is still deemed as an introduction, and all usual policies and procedures apply as normal, for instance; customers receive introductions roughly after 1-6 weeks of declining a previous match, or requesting a new one (depending on the package the customer has subscribed to), even if the match has inaccurate information or they have been untruthful regarding their profile, you are still due your next match after 1-6 weeks (depending on the package you have subscribed to). You will not be eligible for another match immediately as we cannot be held responsible on behalf of your match and their falsified information.

When registering, you agree that the information you submit is true, accurate and not misleading.

Hum Marriage reserves the right to refuse an application for registration or to remove a client from the register without giving reason and without refunding a payment if Our services are misused, or if a client is disrespectful or rude to a member of staff or to other clients, or if we find client’s information to be falsified or incorrect; subject to a fair opportunity of appeal.

Despite the care taken in accepting clients and in making introductions, Hum Marriage will not be held responsible for any claim, which may arise in any case.

Membership is not transferable

We provide a subscription service to our customers. This subscription is an introductory service for single adults over the legal age to marry in your country of residence.

When you register with us, you provide certain information such as your name, age, contact details, occupation, the city in which you live, your education level, your personality and your requirements amongst other things. We will send this information to your matches when providing an introduction and you may receive similar information about them. When registering with us, you are agreeing to us sending such information about yourself to other clients. We usually send the following information we hold about yourself to your matches – First Name, Age, City, Education Level, Occupation, Mobile Number/Email/Landline Number and a bit about Personality and Marital Status. We may include other information that you have provided. If there is any information you do not want us to send to your matches, please state this when registering. As we cannot be held responsible for sending information you did want us to send without letting us know.

We cannot be held responsible for your information being misused by other clients. We simply send your information to your matches, and we state here that our clients must erase and/or destroy other client’s information once they have declined a match or have been declined. We cannot be held responsible for what they choose to do with your information afterwards. However, if we hear of misuse of client information, at our our discretion, we will terminate the accountable members subscription with us without warning and without issuing a refund of payment. It is against our policy and the law to misuse information that is no longer intended for you.

Refunds can only be made following the rules outlined within this writing.

We provide a 31 day 100% money back guarantee subject to the terms outlined within this writing.

This guarantee means if we do not send you an introduction within 28 days of your membership being active, then you can request a refund. The refund can be requested from day 28 to day 31 of your active membership.

Memberships are activated the next working day from your registration.

If we send an introduction within 28 days of account activation, then you are not eligible for a refund.

(An Introduction consists of a name and a contact detail)

Under no other circumstances can a refund be claimed.

If you put your membership on hold or pause your membership for whatever reason, and because of this we do not send a match within 28 days of your membership being active, then you will not be eligible for a refund.

We aim to provide Suitable Matches/Introductions to you. Suitable Introductions refers to someone whose age is within 50% difference to the client’s age, living in the same Country and are over the age of 18 or the legal age to marry within their country of residence.  If the match we send you is deemed as suitable using these parameters, then a refund cannot be requested, even if you feel the match is not suitable in regards to looks, personality, your requirements or other factors; as these are factors that vary from individual to individual. If you receive a match who you have already spoken with/been introduced to previously through a different company/business/Dating Agency/Marriage Platform/personal acquaintance then this still constitutes an ‘introduction’ according to our Terms and Conditions as we cannot be held accountable for any previous interactions you have had with any of our Members. We send matches after roughly 1 to 6 weeks of declining a previous match or requesting a new one, (depending on the package the customer has subscribed to), this can vary depending on matching criteria and availability. If you receive an introduction (first name and contact detail) then we reserve the right to withhold further matches for the following 1 to 6 weeks, (depending on the package the customer has subscribed to). Even if you have spoken to this match previously or if the match is temporarily unavailable, or the match has falsified information or any other unusual circumstance you are still not eligible for a match before the usual 1-6 week timeframe (depending on the package the customer has subscribed to). The moment you receive a first name and any contact information, we reserve the right to provide another match for 1-6 weeks (depending on the package the customer has subscribed to). (This can sometimes be longer due to matching criteria and availability). Likewise, if a match is no longer looking for a partner, and we have provided you with their contact details, this is still deemed as an introduction, and we reserve the right to provide further matches for the usual timeframe of 1-6 weeks (depending on the package the customer has subscribed to). If a match cannot be contacted for whatever reason, the same timeframe applies and we reserve the right to provide further information. (We are usually very fair and provide another match within a short time (at our our discretion), as long as we have no suspicion of threat to our Company and/or its interests).

We aim to find matches based on your preferences, so please be as specific as possible when filling out the online form. We cannot be held responsible for inaccurate matches if you have not provided us with sufficient details regarding your preference upon registration. You will not be eligible for a refund if your matches vary from your stated preferences on your profile, as stated, you are only eligible for a refund if we do not provide an introduction within 28 days of your account being active with us. Your account is activated the next working day from Registration). There is no other way a refund can be claimed.

Our 31 day 100% money back guarantee only applies to UK Nationals with a British Passport. If you fall outside this category then we cannot offer you our 31 day 100% money back guarantee or any form of refund at all.

While we do our best to find potential matches, we are sure you can appreciate it is sometimes difficult to find ‘perfect’ matches. Again, we would like to stress that we try our utmost best. Please be patient as finding matches for marriage can take months instead of weeks.

If after 28 days of activating your membership (membership is activated the next working day of your registration) we have not sent you any introductions whatsoever, you are entitled to a full refund of your payment. Please notify us via email at info@hummarriage.com to receive this refund. You are able to claim this refund for up to 31 days after your active registration date. After 31 days you cannot apply for this refund and you will not be eligible for a refund anymore under any circumstances. If we provide proof of sending of a match then you will not be eligible for a refund.

Please note, if you change your mind for whatever reason and wish to cancel your membership with us, either before or after you have received your first match, you will not be eligible for a refund as we do not and will not provide refunds for any circumstances other than if we have not provided an introduction within 28 days of your membership activation date.

If we contact you within 28 days to discuss potential matches, and you do not reply; and in doing so we have gone past day 28 of your membership, then the money back guarantee/28 day refund policy no longer applies.

If you request not to receive a match for a certain period of time, and in doing so, we have not sent you a match within 28 days, you are not eligible for a refund, as you chose not to receive a match yourself.

If your first or next match due date falls on a Saturday or a Sunday, then you will receive your match on the next working day. Even if your first match due date is on a Saturday and that is day 28 of your registration, you will still receive your first match on the next working day, and if so then you will not be eligible for a refund.

Please Note: Your matchmaker may be accessible during our Matchmaking business hours, they are available only via messaging and/or email. All contact between you and Hum Marriage after registration is done via messaging and/or email.

We shall strive to provide you with an unlimited number of introductions to ensure success. 5 introductions are generally the minimum number of matches we will provide within your 12 month membership for UK Nationals. The maximum is unlimited subject to availability and requirement. A first name, with a contact detail such as a telephone number or email, constitutes an introduction. To receive new matches you must send a message to your matchmaker and notify them that your previous match has not worked out. You will then be allocated a new match date. New match dates are allocated roughly between 1 and 6 weeks from this point. (Depending on the package the customer has subscribed to)

We strive to match as accurately as possible, however if you receive your first match and are not happy with it, you will not be eligible for refund, we will simply send you another match within the usual time frame of 1-6 weeks (depending on the package the customer has subscribed to) and strive to match more accurately.

Any changes or amendments to your details can only be accepted in writing by the client and sent to info@hummarriage.com or messaged to your matchmaker.

Family or Friends can set up and register a Membership for you with us on your behalf. This is accepted as a Membership and all rules within this writing still apply to this Membership.

It is the responsibility of the client to inform us immediately if you no longer require our services in the event you have found your partner, in writing, so that your details may be removed from our database. Please email info@hummarriage.com to do so or send a message to your matchmaker.

Clients should not pass on any details or information of other clients to any other person, companies, organisations or bodies, as this information is confidential and only intended for the use of the client. Please destroy the information if you are no longer contacting the match. It is a criminal offence to ignore this! Your membership will be terminated without warning and you will not receive a refund if you misuse client information.

If matchmaking is proving to be difficult for an individual, then introductions may be based on personality and/or country of location only. If your circumstances change during the course of your membership e.g. you become unemployed or any other changes take place, you are not entitled to a refund. Your matches may become less frequent as a result of this and even so, no reimbursement of your payment can be claimed. If you choose to restrict your profile requirements further during the course of your membership e.g. restricting to certain caste types or any other restrictions, your matches may become less frequent as a result of this and even so, no reimbursement of your payment can be claimed. If you choose to restrict your requirements to certain caste types, origin locations, or small age groups (less than 9 years age range) or any other tight restriction upon registering then your matches may be less frequent than advertised on your Membership Package.

From time to time you may receive promotional offers and news via email, telephone, messaging or mail. By registering with us you are agreeing to receive such information. If you with to unsubscribe from such contact, simply do so by informing us via email or clicking ‘unsubscribe’ if available within the email. We do not sell or misuse your information.

Please note on our Platinum Package, we offer a photograph service – we request permission from your match for us to forward their photograph to you. If you decline their profile based on their photograph we would then allocate a new match date within the normal time frame based on this package. At the time of writing, this time frame is 1-2 weeks. However this is subject to change, please see time frames listed on our Packages page which can be found here – https://hummarriage.com/register

On our Platinum Package, we may in the future offer posting of your profile on our Platinum Area of our website for further exposure. This feature is not active yet. It may be active in the near future. You will not be entitled to reimbursement of your payment if your membership time expires and this feature has not yet been implemented as it bears no additional cost on our Platinum Package.

Hum Marriage reserves the right to change or alter Membership/Package benefits/timeframes/features during your active Membership without warning and without reimbursement of your payment. If you wish to dispute any changes please email us at info@hummarriage.com

Your Membership can be upgraded to a higher package if you choose to do so – you must pay for the higher package in full. The remainder of your previous membership will be refunded to you. You cannot downgrade your Membership and you will not receive any refund or reimbursement once you have registered for any Membership package if you want to downgrade or cancel your Membership with Hum Marriage (unless we do not sent an introduction within 28 days of profile activation date).

Coupon Codes, Discounts or Promotions that We conduct or provide are for limited periods of time. We reserve the right to cancel or refuse any Coupon Codes, Discounts or Promotions without warning. You cannot receive a refund of the difference of the your payment if you paid more than the Coupon Code, Discounted or Promotional price. If you have paid for your membership at our full price you are not entitled to any form of reimbursement if we have any active Coupon Codes, Discounts or Promotions or if we create a new Coupon Code, Discount or Promotion campaign afterwards. The NEWYEAR15 coupon code will expire on 1/1/18. We may however cancel this on any other date, without warning.

Referrals – We conduct friend referral offers from time to time. If you refer a friend using a valid offer we present to you, the referral payment which you receive will be sent back to your payment card which you used to register with us. This payment can be sent up to 45 days after the referral registration has taken place. This is to ensure the referred friend stays with us and does not request a refund. We retain the right to refuse, cancel or decline any referral payment without notice. We will not issue your referral payment if the friend cancels their membership within 31 days of registering. We also retain the right to decline a refund request for your friend if we have already made the referral payment to you and they still wish to cancel.

Please note – by sending your photograph to us or uploading it, you are giving us permission to send it to your matches. We avoid this generally, but we can and may send it to your matches. If you do not want us to do this at all, then please let us know.

Hum Marriage reserves the right to amend or change any conditions within this writing at any time without warning.

The terms and conditions written here are designed to safeguard our client’s interests and our own.

*Highest Success rate estimated due to higher number of matches being sent during membership period.

If you have any concerns with your subscription or your matches, please get in touch by sending an email to

info@hummarriage.com

We are always grateful for your support, and we will strive to resolve any issues you may have.