Welcome to our website. If you continue to browse and use this website and/or register with our service, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Hum Marriage’s relationship with you in relation to this website and/or service. If you disagree with any part of these terms and conditions, please do not use our website and/or service.

The term ‘Hum Marriage’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website and/or service.

The term ‘match’ or ‘introduction’ refers to a simple suggestion of an introduction (name and details) between two people based on suitability of their overall profiles and requirements.

The use of this website and/or service is subject to the following terms of use. You agree in full by viewing our website or using our services.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence leading to fines, penalties, legal proceedings and more.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The purpose of Hum Marriage is to introduce suitable partners to men and women for marriage. All Memberships are for 12 Months from 1 working day after registration.

When registering, you agree that the information you submit is true, accurate and not misleading.

Please note – as advice – try to be as open as you can with your requirements; especially age, height, location and if you can, ethnicity and more. The more open you are with these points the higher your individual chance of success – as your matchmaker will be able to look into a much larger range of matches meaning personality, character and more can be matched more accurately; resulting in a much better match and marriage. And yes we have a great success rate.

Our Right To Refuse Or Terminate An Application

Hum Marriage reserves the right to refuse an application for registration or to remove a client from the register without giving reason and without refunding a payment if Our services are misused, or if a client is disrespectful or rude to a member of staff or to other clients, or if we find client’s information to be falsified or incorrect; subject to a fair opportunity of appeal. Such matters include but are not limited to falsifying marital status, number of children you may or may not have, your age, height, location, nationality, ethnicity and any other information we deem to be important in terms of matchmaking transparency. As example – if you state you are divorced, annulled or never married, but we find you to be currently married (through UK law or any form of religious ceremony in any country of the world), your membership will be terminated and you will not be issued a refund whatsoever. Feel free to take this up with a solicitor. As far as UK law is concerned (under which we operate), polygamy is not allowed.

When details are given to Us by the parents/guardians or the clients themselves; we cannot accept any responsibility for errors in description of the client. However due to the terms contained within this writing, such a scenario is unlikely. If this does occur, this is still deemed as an introduction, and all usual policies and procedures apply as normal, for instance; customers receive introductions roughly after 1-6 weeks of declining a previous match, or requesting a new one (depending on the package the customer has subscribed to), even if the match has inaccurate information or they have been untruthful regarding their profile, you are still due your next match after 1-6 weeks (depending on the package you have subscribed to). You will not be eligible for another match immediately as we cannot be held responsible on behalf of your match and their falsified information. We are fair however and will evaluate the situation and decide what is best. We may aim to get another match much sooner for you subject to time/match slot availability.

We do not assist clients looking for polygamous relationships as this is illegal within the UK. If you are a registered member and we find at any stage that you are looking for polygamous relationships, you will be fined up to the sum of £500 and your membership will be terminated immediately without refund. The £500 fine consists of – £100 per client you have spoken to and mentioned polygamy is something you want or needed or are interested in. This fine holds a minimum value of £100. By registering you agree to pay these fines and for us to deduct these funds from your method of payment immediately when we hear about this information.

Despite the care taken in accepting clients and in making introductions, Hum Marriage will not be held responsible for any claim, which may arise in any case.

Membership is not transferable

We provide a subscription service to our customers. This subscription is an introductory service for single adults over the legal age to marry in your country of residence.

When you register with us, you provide certain information such as your name, age, contact details, occupation, the city in which you live, your education level, your personality and your requirements amongst other things. We will send this information to your matches when providing an introduction and you may receive similar information about them. When registering with us, you are agreeing to us sending such information about yourself to other clients. We usually send the following information we hold about yourself to your matches – First Name, Age, City, Education Level, Occupation, Mobile Number/Email/Landline Number and a bit about Personality and Marital Status. We may include other information that you have provided. If there is any information you do not want us to send to your matches, please state this when registering. As we cannot be held responsible for sending information you did want us to send without letting us know.

We cannot be held responsible for your information being misused by other clients. We simply send your information to your matches, and we state here that our clients must erase and/or destroy other client’s information once they have declined a match or have been declined. We cannot be held responsible for what they choose to do with your information afterwards. However, if we hear of misuse of client information, at our our discretion, we will terminate the accountable members subscription with us without warning and without issuing a refund of payment. It is against our policy and the law to misuse information that is no longer intended for you.

Refunds

Refunds can only be made following the rules outlined within this writing.

We provide a 31 day 100% money back guarantee subject to the terms outlined within this writing.

This guarantee means if we do not send you an introduction within 28 days of your membership being active, then you can request a refund. The refund can be requested from day 28 to day 31 of your active membership.

Memberships are activated the next working day from your registration.

If we send an introduction within 28 days of account activation, then you are not eligible for a refund.

Under no other circumstances can a refund be claimed.

If you put your membership on hold or pause your membership for whatever reason, and because of this we do not send a match within 28 days of your membership being active, then you will not be eligible for a refund.

If you feel a match is not suitable in regards to looks, personality, your requirements or other factors; as these are factors that vary from individual to individual, or If you receive a match who you have already spoken with/been introduced to previously through a different company/business/Dating Agency/Marriage Platform/personal acquaintance then this still constitutes an ‘introduction’ according to our Terms and Conditions as we cannot be held accountable for any previous interactions you have had with any of our Members. We send matches after roughly 1 to 6 weeks of declining a previous match or requesting a new one, (depending on the package the customer has subscribed to), this can vary depending on matching criteria and availability. If you receive an introduction then we reserve the right to withhold further matches for the following 1 to 6 weeks, (depending on the package the customer has subscribed to). Even if you have spoken to this match previously or if the match is temporarily unavailable, or the match has falsified information or any other unusual circumstance you are still not eligible for a match before the usual 1-6 week timeframe (depending on the package the customer has subscribed to). The moment you receive an introduction, we reserve the right to provide another match for 1-6 weeks (depending on the package the customer has subscribed to). (This can sometimes be longer due to matching criteria and availability). Likewise, if a match is no longer looking for a partner, and we have provided you with their contact details, this is still deemed as an introduction, and we reserve the right to provide further matches for the usual timeframe of 1-6 weeks (depending on the package the customer has subscribed to). If a match cannot be contacted for whatever reason, the same timeframe applies and we reserve the right to provide further information. (NOTE – We are very fair and will aim to provide another match within a very short time depending on the circumstances, (at our our discretion), as long as we have no suspicion of threat to our Company and/or its interests). Please note we do not provide specific dates for your next match, we simply provide the time frame and you may receive a match anywhere between the beginning and end of this time frame.
We strive to match as accurately as possible, however if you receive your first match and are not happy with it, you will not be eligible for refund, we will simply send you another match within the usual time frame of your package and strive to match more accurately. Feedback from you is very helpful to tailor future matches so please provide feedback as to why a match didn’t work out.

If after 28 days of activating your membership (membership is activated the next working day of your registration) we have not sent you any introductions whatsoever, you are entitled to a full refund of your payment. Please notify us via email at info@hummarriage.com to receive this refund. You are able to claim this refund for up to 31 days after your active registration date. After 31 days you cannot apply for this refund and you will not be eligible for a refund anymore under any circumstances. If we provide proof of sending of a match then you will not be eligible for a refund.

Please note, if you change your mind for whatever reason and wish to cancel your membership with us, either before or after you have received your first match, you will not be eligible for a refund as we do not and will not provide refunds for any circumstances other than if we have not provided an introduction within 28 days of your membership activation date. Your notice of cancellation takes effect immediately and we cannot resume memberships once cancelled. We would advise pausing instead of cancelling so as to make sure you no longer require our services. You are able to Pause for up to 6 months (this allows plenty of time for you to decide). If you request to cancel instead of pausing, your cancellation will take immediate effect and we cannot reverse this to a paused status instead as we remove information; incurring admin and labour costs to ourselves.

If we contact you within 28 days to discuss potential matches, or ask further questions or for any other reason, and you do not reply; and in doing so we have gone past day 28 of your membership, then the money back guarantee/28 day refund policy no longer applies.

If we contact you when a match is due whether it is your first match or any other match during your membership and you do not reply to us within 24 hours, you will be rebooked in your package specific time frame for a new match.

If you request not to receive a match for a certain period of time, and in doing so, we have not sent you a match within 28 days, you are not eligible for a refund, as you chose not to receive a match yourself.

If your first or next match due date falls on a Saturday or a Sunday, then you will receive your match on the next working day. Even if your first match due date is on a Saturday and that is day 28 of your registration, you will still receive your first match on the next working day, and if so then you will not be eligible for a refund.

Ramadan And Holiday Periods

We may pause your membership during holiday seasons and/or times of upgrades to our business, we reserve the right to pause your membership during these times and you will not receive matches until the service resumes. Any time your membership has been paused for will be added on to your membership so you do not lose paid membership time and will receive a full 12 month service. Eg if we pause your membership during Ramadan (the month of Fasting) for 1 month, we will add a 1 month extension to your membership free of charge to compensate for the paused period. Matchmaking will be closed during Ramadan and some holiday seasons. All members who are having to wait for another match during Ramadan will be given an extension free of charge to compensate for the delay. You must confirm this before the end of Ramadan to be eligible for any extension. If you are a new member registering before or during Ramadan and your first match will land during Ramadan you may still receive this match in this time Frame. But we reserve the right to not send this match at this time and instead send your match after matchmaking reopens. The same applies for any other holiday seasons. An appropriate extension will be applied to accommodate this. You will not be eligible for any form of refund if this happens; even if your first match is sent after 28 days of profile activation. If you register during Ramadan (look out for Ramadan offers and discounts if available!) your profile will be activated after Ramadan ends, (this can be some time after Ramadan ends as most clients pause over Ramadan and resume a couple of weeks after it has ended – it is best to begin/resume matching when the majority of our database has become active again) and your first match will be sent in the package specific time frame from this date. You will receive a full 12 month membership from this activation date. If you change your mind before receiving your first match, while waiting for your first match, or you have any other reason for cancelling whatsoever you will not be eligible for a refund. No refund can be issued. Please note we use WhatsApp to communicate after registration, calls will not be taken from existing members as described within this writing; if WhatsApp is down (rare, but possible), your match will be sent after WhatsApp is up and running again (plus the time WhatsApp has been down, not immediately after it is back up and running).

We may at our own discretion provide up to a 30% refund of your payment if you wish to cancel within 7 days of registration as a cooling off period – This is decided by a member of our team and the funds we retain go toward admin fees and more. We collate and put together a list of at least 300-900+ profiles that may be suitable within the first few days of registering so a lot of your payment is used quite quickly. The (up to) 30% partial refund is down to our own discretion and will be decided at the time by us. There is no guarantee of this.

We aim to find matches based on your preferences, so please be as specific as possible when filling out the online form. We cannot be held responsible for inaccurate matches if you have not provided us with sufficient details regarding your preference upon registration. You will not be eligible for a refund if your matches vary due to lack of stated preferences on your profile. As stated, you are only eligible for a refund if we do not provide an introduction within 28 days of your account being active with us. (Your account is activated the next working day from Registration). There is no other way a refund can be claimed.

While we do our best to find potential matches, we are sure you can appreciate it is sometimes difficult to find ‘perfect’ matches. Again, we would like to stress that we try our utmost best. Please be patient as successful matching for marriage can take months instead of weeks sometimes. Note however we have been successful on many occasions with the first match even!

Matchmaking, Messaging, Hours Of Contact, And Your Obligations

Please Note: Your matchmaker may be accessible during our Matchmaking business hours only, they are available via messaging/WhatsApp and/or email only. All contact between you and Hum Marriage after the moment of registration is done via messaging and/or email only. Attempting to, or telephoning as an existing member is a breach of your contract and we can terminate your membership immediately with no warning due to this. All communication must be via messaging so it is recorded for legal reasons. This allows for no debates as to who said what, and also full disclosure to our legal representatives if needed. If an attempted call is made to any team member from an existing client or on behalf of an existing by another individual the above still applies. We also reserve the right to apply appropriate fines if you attempt this. These fines will be taken from your payment method and you agree to this upon registration. The fine can be in the region of £50 but will be decided at the time by a member of the team. Note – In regards to fines listed within this paragraph – We do not want to fine our clients. But we will if necessary. So please simply respect the terms of service here. You may be issued with a warning the first time you attempt a call instead of a fine. This is down to the discretion of our team member at the time.

Messages you send outside of Matchmaking hours will not be responded to or received and we will not be held liable for any delays in your service if you try to contact your matchmaker outside of working hours and do not hear back. This includes but is not restricted to – asking for a new match, being booked in for a new match, updating your profile, asking for an update on a current match, or informing your matchmaker of updates or progress. Please only contact Us during our working hours.

We shall strive to provide you with an unlimited number of introductions to ensure success. 5 introductions are generally the minimum number of matches we will provide within your 12 month membership for UK Nationals. The maximum is unlimited subject to availability and requirement. To receive new matches you must send a message to your matchmaker to request a new match and notify them that your previous match has not worked out. You will then be allocated a new match date. New match dates are allocated roughly between 1 and 6 weeks from this point. (Depending on the package the customer has subscribed to – e.g. In 1-2 weeks from this point if you are a Platinum Member, in 2-3 weeks for a Gold Plus Member and 3-6 weeks for a Gold Standard member). If you do not inform your matchmaker that you wish to receive another match you will not be booked in and you will not receive another match until you request one. Once you request another match (assuming your membership is still active) you will be booked in as per your membership package from this time. This is your responsibility to request another match and you agree to this. Your matchmaker is not required to chase you around if you haven’t replied to Us in some time.

Any changes or amendments to your details or profile can only be accepted in writing by the client and sent to info@hummarriage.com or simply messaged to your matchmaker.

Family or Friends can set up and register a Membership for you with us on your behalf. This is accepted as a Membership and all rules within this writing still apply to this Membership.

It is the responsibility of the client to inform us immediately if you no longer require our services in the event you have found your partner, in writing, so that your details may be removed from our database. Please email info@hummarriage.com to do so or send a message to your matchmaker.

Clients should not pass on any details or information of other clients to any other person, companies, organisations or bodies, as this information is confidential and only intended for the use of the client. Please destroy the information if you are no longer contacting the match. It is a criminal offence to ignore this! Your membership will be terminated without warning and you will not receive a refund if you misuse client information. Fines can also be applied here and are calculated at the time by a team member. Note – In regards to fines listed within this paragraph – We do not want to fine our clients. But we will if necessary. So please simply respect the terms of service here.

Put Simply – Don’t abuse the matchmaking service, communicate via messaging only so everything is recorded; respectfully, and do not share clients’ information with anyone – erase their details and photograph (if applicable) if the match does not work out. Be respectful, do not telephone call as an existing member as calls are not always recorded and will therefore not be answered. We are polite and professional, please be polite and professional with us. And the service runs smoothly and professionally.

If matchmaking is proving to be difficult for an individual, then introductions may be based on personality and/or country of location only. If your circumstances change during the course of your membership e.g. you become unemployed or any other changes take place, you are not entitled to a refund. Your matches may become less frequent as a result of this and even so, no reimbursement of your payment can be claimed. If you choose to restrict your profile requirements further during the course of your membership e.g. restricting to certain caste types or any other restrictions, your matches may become less frequent as a result of this and even so, no reimbursement of your payment can be claimed. If you choose to restrict your requirements to certain caste types, origin locations, or small age groups (less than 9 years age range) or any other tight restriction upon registering then your matches may be less frequent than advertised on your Membership Package.

From time to time you may receive promotional offers and news via email, telephone, messaging or mail. By registering with us you are agreeing to receive such information. If you with to unsubscribe from such contact, simply do so by informing us via email or clicking ‘unsubscribe’ if available within the email. We do not sell or misuse your information.

Please note on our Platinum Package, we offer a photograph service. By registering with this package you are allowing us to send your photograph to clients, if you do not wish to allow this simply mention this upon registration. Platinum Package continued – we request permission from your match for us to forward their photograph to you. If you decline their profile based on their photograph or any other reason (without even communicating with them even) we would then allocate a new match date within the normal time frame based on this package. At the time of writing, this time frame is 1-2 weeks. However this is subject to change, please see time frames listed on our Packages page which can be found here – https://hummarriage.com/register

We can also offer the photograph swapping service to the other levels of memberships for an additional payment of £55. Please enquire with your matchmaker via messaging to discuss adding this to your package. Using the photograph swapping service, we will send your photograph to your matches (with your prior consent) and send their photograph to you (with their consent). If either party declines we will book you in for a new match in the usual time frame depending on the package to which you are subscribed. (As of 1/3/20 the photograph swapping service is included to any new clients registering after this date). However for clients who registered before this date, you will not be eligible for this service unless you pay the additional price of £55 – Please discuss this with your matchmaker if you wish to add this service if you registered before 01/03/2020. For clients registering after 01/03/2020 you can receive photographs of matches in advance, but only if we have their permission. If we do not, we cannot send their photograph to you. If we have permission and we swap photographs in advance before either party have even communicated and either side decline, we will rebook both parties in the usual time frame on the package to which they/you are subscribed.

Upgrading

Your Membership can be upgraded to a higher package if you choose to do so at any time – you will simply pay the difference plus any time you’ve used on your current membership package. Simply ask your matchmaker about this in a message.
You cannot downgrade your Membership and you will not receive any refund or reimbursement once you have registered for any Membership package if you want to downgrade or cancel your Membership with Hum Marriage. Upon upgrading, your next match will be booked in the ‘Next match specific time frame” from the next working day of upgrading. For Example – if you upgrade from the Gold Standard to the Gold Plus on Wednesday, your next match will be due in 2-3 weeks from Thursday, not “within 14 days” from Thursday. As you are an existing customer, you will not receive a match in the “first Match time Frame”, it will be in the time frame for a new match. Another example – going from the Gold Plus upgrading to the Platinum, you will receive your next match in 1-2 weeks from the day after upgrading (not within 7 days). As mentioned above as you are an existing member, no refunds can be given if you change your mind after upgrading.

Discount Codes

Coupon Codes, Discounts or Promotions that We conduct or provide are for limited periods of time. We reserve the right to cancel or refuse any Coupon Codes, Discounts or Promotions without warning. You cannot receive a refund of the difference of the your payment if you paid more than an active Coupon Code, Discounted or Promotional price. If you have paid for your membership at our full price you are not entitled to any form of reimbursement if we have any active Coupon Codes, Discounts or Promotions or if we create a new Coupon Code, Discount or Promotion campaign afterwards.

Referrals

Referrals – We conduct friend referral offers from time to time. If you refer a friend using a valid offer we present to you, the referral payment which you receive will be sent back to your payment card which you used to register with us. This payment can be sent up to 45 days after the referral registration has taken place. This is to ensure the referred friend stays with us and does not request a refund. We retain the right to refuse, cancel or decline any referral payment without notice. We will not issue your referral payment if the friend cancels their membership within 31 days of registering. We also retain the right to decline a refund request for your friend if we have already made the referral payment to you and they still wish to cancel.

Permissions

By registering with Hum Marriage you are agreeing for us to share your profile information including contact details with your matches to help find you a suitable partner.

Please note – by sending your photograph to us or uploading it, you are giving us permission to send it to your matches. We avoid this generally, but we can and may send it to your matches. If you do not want us to do this at all, then please let us know.

Misbehaviour

Note – If you or any friend or relative who registers with us attempts to sell/advertise/mention yours/your friends/your relatives marriage/matchmaking/dating/matrimony service or any service which helps find a partner, whether a business, a company, a free service or any form of such activity to our members, whether the information comes from yourself or a friend or relative and is mentioned to our clients in any way whatsoever, or if we simply become aware of your affiliation/connection/link with any form of marriage/matchmaking/dating/matrimony service, whether a paid service or free, regardless of you mentioning it to our clients, you agree to pay a fine of £300 per day, every day for the entire length of your active membership. (Active membership is from the first working day after payment until present day of us becoming aware of this with a minimum fine of £10,000). This includes mentioning to your matches or our other members any form of marriage agency, dating website, matchmaking company and/or any business/service/company/app/website or similar that offers a solution to finding a partner or simply having any form of connection to any such service, whether it is a paid for service or free of charge, or are involved with such a service in any way. This also includes simply speaking about or even mentioning other agencies as listed within this paragraph to our members. You agree to paying this sum of £300 per day for the entire length of your membership, this fine is unlimited, and carries a minimum fine of £10,000. You will be billed £300 from the date of activation of your membership until present day. The fine will be collected from your payment method. If this is disputed you will be taken to court and you agree to pay all legal fees for all parties involved including our own legal fees. This will not be applicable if you are simply using various other services that you are not affiliated or connected with in any way. This fine also includes writing or leaving reviews anywhere online wherein you negatively speak of our service while mentioning another service. IP addresses are logged and this information will be collected to prove the reviews were written by the same person. If your membership is cancelled at any stage by Us or yourself, and we find you have been advertising or speaking of another marriage service as detailed within this paragraph to any of our members, your fine will still be due and will be calculated from the first working day after membership payment until the day of membership cancellation, holding a minimum fine of £10,000.

Our Rights

Hum Marriage reserves the right to cancel any membership at any time without refund or warning if we feel the client is being difficult in cooperating and/or if the client has unrealistic demands or expectations. If the client wishes to complain or threaten us, in any way whatsoever about the service because their profile is being declined by matches we enquire with for them, we reserve the right to cancel the membership with no warning or refund. Please remember this is an “introduction service”, not a “guaranteed to get you married service”; we try our best, that’s all we can do. If we are unsuccessful in matching you by the end of your membership you are not entitled to a refund. If you want your issues resolved, simply explain your thoughts to your matchmaker or send an email to info@hummarriage.com. Your concerns will be resolved at your matchmakers discretion or another team member, and they will aim to resolve them to your satisfaction also.

If your matchmaker or any other member of the team find you to be rude, impolite, directly or indirectly threatening, or your tonality is of a harsh nature, or any bad language is used at all; whether it be directed at your matchmaker or used indirectly or generally, they can penalise you and book you for another match date when they feel fit. This is down to their own discretion and can be numerous times the specified time frame on your membership package. They can also pause or terminate your account with immediate effect with no refund given whatsoever or they can do any of the above and also have full right to fine you also. You agree for these fines to be taken from your payment method upon registering for our services. These fines are down to the discretion of your matchmaker and will decided by them. We operate a friendly and high class service at Hum Marriage, some people just do not simply acknowledge this or adhere to it. We will not tolerate this. Note – In regards to fines listed within this paragraph – We do not want to fine our clients. But we will if necessary. So please simply respect the terms of service here.

Note 97%+ of our clients become friends with our match makers, and therefore the majority of you reading this will not have to worry about any of the above. Roughly 3% of our clients are unrealistic and very restrictive with their requirements – such clients may have to wait a lot longer than the stipulated time frames on their packages as if all their matches are simply declining them, we can only rebook and check again.

Please note this is not a chat service, this a bespoke matchmaking service and your matchmaker has hundreds of matches to send out per day, they do not have a wealth of time to continue messaging back and forth to discuss your issues on a day your match isn’t due. if you have a quick update or question please do message your matchmaker. To find out if your match is due today, simply send one message to ask, you will be informed.
Generally you will have an idea when your match is due because of the package to which you have subscribed to. If you find you need to discuss lengthy issues, please send an email to info@hummarriage.com.

On a day when your match is due and sent to you, you are free to send messages to your matchmaker for advice for further steps, and your matchmaker will be happy to help.

Hum Marriage reserves the right to change or alter Membership/Package benefits/timeframes/features during your active Membership without warning and without reimbursement of your payment with due cause. If you wish to dispute any changes please email us at info@hummarriage.com

Hum Marriage reserves the right to change, alter or increase the prices of our packages at any time without any prior warning whatsoever. If there is a price increase to any of our packages/services and you are already an existing member, you will not need to pay more. Your original payment covers you for your 12 month membership. If however there are new additional benefits added to any package you have previously subscribed to, you will not be eligible for these benefits.

Your Liabilities

Note – If we feel you are writing review(s) and/or are defaming our company, slandering or falsifying information, including libel, due to your simple misunderstanding of how the service works (laid out clearly within the next paragraph) or if you leave a review simply because you changed requirements during your membership making matching difficult leading to longer wait times for matches, or if you registered with restrictive requirements (we will deem your requirements as restrictive (based on a comparison to other members in your age range and our experience)) and/or we told you matches can be infrequent, and you are having to wait for new matches longer than the usual wait times stated on your package, you agree to pay a fine for as long as the review remains online – this holds an unlimited upper value. This also applies to social media posts that fall under the above categories and/or any other version of negativity online or elsewhere. This fine is £25 per day. We may also take legal action, and all legal fees that are incurred for yourself and our Company will be covered by you. If a match is sent to you and they simply do not wish to speak with you after a short time or immediately after seeing your WhatsApp photograph, or even if they stop speaking with you after seeing the photograph you have sent them, or if they find your personality or character off-putting or not to their liking, we will not be held responsible whatsoever. Simply inform your matchmaker and you will be booked in for another match. If we swap photographs in advance between you and your match and either party decline, you will both be rebooked for another match. Please simply provide feedback of your thoughts of their appearance and let your matchmaker know how they can better tailor appearance matching for you.
We do not tolerate abuse, misbehaviour, slander, defamation, your lack of understanding as to why you are having to wait longer for matches sometimes (because your requirements are restrictive or unrealistic) or the fact that your are simply being declined by matches – we cannot force them to speak with you, we cannot force them to like you, we can only simply book you in for another match and continue providing our service – none of the above is tolerated online, or between you and a match, or between you and our company. You will be fined and you agree to this upon registration. The fine amount will be decided at the discretion of a member of our team. So we advise messaging with your matchmaker to discuss possibilities to open up your requirements if they are restrictive. If you are no longer a customer due to cancellation or termination or any other reason, and you are writing libel, slander, defamation reviews online or on social media or any other method you will still be liable and you agree to pay these fines. Note – In regards to fines listed within this paragraph – We do not want to fine our clients. But we will if necessary. So please simply respect the terms of service here.
If we send you a match and you then inform us you are not looking at the moment for any reason whatsoever, including reasons such as you want a break, or you’re talking to someone else or any other reason, you will be liable for a penalty charge of £30. We do generally aim to simply issue a warning the first time this happens. Note – In regards to fines listed within this paragraph – We do not want to fine our clients. But we will if necessary. So please simply respect the terms of service here.

The General Process

Your matchmaker will enquire with 20-40 potential matches for you on a match slot booking (sometimes a reasonably larger amount at their own discretion) and handpick the most suitable client out of this selection for you to send to you as a match based on over 16 parameters; including all of your requirements, all of theirs, and chiefly personality, character, hobbies, nature, mind-frame and much more. If however all 20-40 potential clients decline, or if your matchmaker simply feels there is not a high enough level of suitability within this batch of 20-40 profiles, they will simply rebook you for another match in 1-6 weeks (depending on the package you have subscribed to). Your matchmaker will not simply send you any match just to fill this match slot and put a short lived smile on your face! We send quality, handpicked matches only. Your matchmaker will decide when is best to rebook. As a general example if you are a Gold Plus Member and your matchmaker goes through 20-40 profiles and feels there is not a high enough level of suitability or if they all decline, you will be rebooked in 2-3 weeks (the time stated on the Gold Plus Membership for a new match). This can happen sometimes or often depending on – the restrictions/requirements on your profile, your age, height, location, education, marital status, if you have children, your appearance-if matches simply decline based on looks, your nationality and more.
Another example are Clients who are born abroad and moved to the UK at an early age or even recently – some members request British Born matches only for example, and more. We can only keep trying. You must understand that the money you spend on a membership is used to pay our matchmakers to go through these profiles for you; which roughly equates to just over minimum wage. We are not here to make millions of pounds, we are here to help!

ID Verification And Background Checks

We conduct basic background checks within our legal rights on most members, these include but are not limited to social media and 192 people checking.
While can and do also ask for photographic ID from clients at any stage of their membership (usually soon after registering but this can be requested at any time during or after a membership has expired even; to verify the profile.

It is up to you to remain safe when meeting matches. We advise the following protocols when meeting matches –
– Take a family member or a friend with you – many clients have families who handle their profiles and so it can sometimes be two families that meet – this of course advisable
– Meet in a very public place that is safe and open
– Do not meet with someone if they are acting strangely – inform your matchmaker immediately.

We will not be held liable for any such harm or malicious acts bestowed upon you by any other member or a falsified individual acting as a member or by an introduction we have provided or by a friend or acquaintance of an introduction or any such individual that you have been introduced to through any route or extended member of our service. You take full responsibility when talking and meeting with matches. And you agree to these terms by using our service. Likewise we will not be held liable if you contract any form of illness or contagious disease or health issue from meeting with any matches or extensions of matches. You are responsible to take any form of care when meeting other individuals.

You may be asked to send in 2 or more forms of photographic Identification within your membership term or even after it has expired. (Usually within 4 weeks of registering as we try to get this out the way as soon as possible). But we can ask for ID or further ID later on at any stage whensoever we wish. If you refuse to send in the Identification that we asked for within 7 days, we will terminate your account with no warning or refund given whatsoever. ID is used to confirm you are who you say you are, and then for it to be removed and deleted permanently within 72 hours of receiving it. We do not store ID on any of our systems.

Update for Coronavirus – Please take additional care as advised by the NHS or your national or local health advisory if and when meeting with matches or any extensions of matches in any way. It is your own responsibility to make these decisions and act as you feel best. Further for COVID-19, Please practice good personal hygiene, be aware of the symptoms and self isolate if you have any of the symptoms as per the NHS advice found here https://www.nhs.uk/conditions/coronavirus-covid-19/ or from your national or local health advisory agency. Please note, taking advice from Government guidelines, we would advise pausing your membership during these uncertain times; any paused time will be added as a free extension. Usually a maximum of 6 months is allowed for pausing due to personal circumstances, but as we are unsure as to when these times will pass, we are allowing up to 9 months of paused time, with view to increase this if necessary from future advice from the health authorities and/or government. You are welcome to continue your membership instead of pausing as this your own decision – the time two parties can take before meeting one another can vary greatly. We are therefore responsibly advising clients as per the NHS and government guidelines, but not imposing compulsory bans or restrictions. Please note, if we advise pausing and do not hear back from you within 48 hours, we will automatically pause your membership; saving you any paid membership time you have subscribed to.

For Non-British Clients

We can ask for further ID at any stage. Including but not limited to – Passport, Driving Licence, Visa Documentation and any further information we feel we may need. If you fail to provide this within 7 days we reserve the right to suspend your membership, terminate it and/or apply fines to your account that we deem appropriate. Fines can be calculated on time spent on profile, additional background checking, correcting any incorrect information, admin work and more. We reserve the right to calculate this fine at our own discretion.
If you are in the UK and are non-British, you cannot only request matches living in the UK, or matches that are British. You must accept matches living in at least 5 other countries including your home country. If you (being Non-British) decline a match based on their location outside of the UK, we reserve the right to suspend your membership, terminate it without warning and/or apply fines to your account that we deem appropriate (under the same parameters above in this section). Similar to this, if you are Non-British living in a country other than the UK you must accept matches living in at least 5 other countries including your home country and country of current residence; and if we select a suitable match for you in the UK meeting all other requirements but they are not British, you must accept this as a match. If you decline based on their nationality, or we suspect this to be the case, we reserve the right to suspend your membership, terminate it and/or apply fines to your account that we deem appropriate (under the same parameters above in this section). We do not simply provide you with British Matches if you are Non-British. This can hold legal implications. So you must accept Non-British matches primarily. You must also accept matches living in countries outside of the UK. Note – In regards to fines listed within this paragraph – We do not want to fine our clients. But we will if necessary. So please simply respect the terms of service here.

Further And Miscellany 

Hum Marriage reserves the right to amend or change any conditions within this writing at any time without warning. You agree to accept any and all changes regardless of the time of your registration. Packages, pricing and benefits of memberships may change at any time without any prior notice.
If additional features are added at any time but you registered before these new features were brought into practice, you will not have access to the new features. Please enquire with your matchmaker if you would like to add any such new features, they may be able to provide you with a quote to upgrade to any any new features or benefits added to any packages. None the additional benefits can be provided free of charge.
All prices for packages/services we offer will be increasing on 01/03/2020. There may also be additional benefits added to some or all of the packages. New clients registering after 1/3/20 will be eligible for any additional benefits. Clients already registered before this date will not be eligible for any additional benefits. Previous benefits of each package are recorded and will remain in place for any and all clients who registered before 1/3/20.
Detailed Personality questions will be sent via email automatically upon registration online to the email you entered for your profile. These emails usually are received by clients directly within their inbox, however you are required to check your spam folder also after registration – we will not be held responsible if the email enters your spam folder and you miss this information. It holds no monetary value and therefore no refund or partial refund can be claimed if you did not provide this additional information or if you did not receive this email with the additional questions. You are of course welcome to provide any further information you wish in writing. As stated within these terms of service, all communication between yourself and Hum Marriage mist be in writing and calls will not be accepted by existing customers.

The terms and conditions written here are designed to safeguard our client’s interests and our own.

*Highest Success rate estimated due to higher number of matches being sent during membership period.

If you have any concerns with your subscription or your matches, please get in touch by sending an email to –
info@hummarriage.com (you will receive a response within 7-14 working days depending on the time of year. (Usually a few days, but this can sometimes be longer during busy periods especially just after Ramadan and other holidays)
All prices are inclusive of vat. Please note due to the nature of such a personalised service for individuals only, vat invoices can be provided at our discretion but vat cannot be claimed back by clients as the service is aimed at individuals, not companies or businesses.
We are always grateful for your support, and we will strive to resolve any issues you may have.

 

Privacy Policy & GDPR Compliance

Hum Marriage requests the following information from clients when registering –

Name, age, height, gender, city of location, education level, occupation, nationality, ethnicity, country of origin, caste, languages spoken, marital status, if you have children, telephone/mobile number, email address, your personality and character information, and your requirements for your potential partner.

We store this information privately and securely, under password protected systems.

We do not post this information publicly.

We will not share or sell your information with 3rd party companies.

Your first name, age, city of location, gender, education level, occupation, personality information, what you are looking for (requirements) and contact details such as telephone/mobile number and/or email will be shared with your matches.

We collect this information to assist in finding accurate matches for you.

We compare your profile information with that of your matches to measure compatibility.

If you do not wish for certain information to be shared with your matches, please state this upon registration within the “your preferences/requirements” section online or please simply inform us via email at info@hummarriage.com

If you would like to view all the information we hold about you free of charge, please request this via email using info@hummarriage.com.

If you would like us to erase any or all information we hold about you, please request this via email using info@hummarriage.com. Your information will be permanently and securely erased within 48 hours. All information we hold is electronically stored.

Only the Hum Marriage team have access to this information.

Cookies may be collected through your browsing of our website. You are agreeing for us to store such information by browsing our website. If you do not wish for cookies to be stored, then please do not use our website. We will not misuse cookies!

If you choose not to provide us with contact data, we will not be able to send you match information.

If you no longer require our services please email us using info@hummarriage.com and we will remove your personal data within 48 hours.

Our Data Controller –

Hum Marriage stores the aforementioned information and is the controller for User Data.

Hum Marriage adheres to the Data Protection Directive of 1995 and the GDPR from May 25th 2018

You can contact us at any time using info@hummarriage.com to :

-Request access to information Hum Marriage has about you

-Correct any information Hum Marriage has about you

-Delete information Hum Marriage has about you – Information may be and can be retained for up to 360 days after requesting for its deletion from our systems. This is to ensure the prevention of any such malicious activities. Your information will be stored offline on an encrypted platform away from our active members database during this time.

If you have any additional questions about Hum Marriage collection and storage of data please contact our Data Protection Officer at:

Hum Marriage
Attn Data Protection Officer
Office 5H, Cobalt Square
83 Hagley Road
Birmingham
B16 8QG
United Kingdom

If you are located outside of the United Kingdom, then please be aware you are sending information (including Personal Data) to the United Kingdom where our systems are located. This information may then be sent to your matches within the United Kingdom or to other countries outside of your country of residence. These countries may not necessarily have data protection laws as comprehensive or protective as those within your country of residence or the UK, however our collection, storage and use of your personal data will at all times continue to be governed by this Privacy Policy.

Hum Marriage Marriage Limited Company Number – 1017456
VAT Registration Number – 342 5162 24
Hum Marriage Trademark – UK00003279461

By registering with Hum Marriage you are agreeing for us to share your profile information including contact details with your matches to help find you a suitable partner.

By registering with us you are bound legally and are agreeing to all the terms within this writing.

Office 5H, Cobalt Square, 83 Hagley Road
Birmingham, B168QG

34 New House, 67-68 Hatton Garden
London, EC1N 8JY

0121 582 0618 | 07857 037 167
Mon-Fri 12pm-10pm | Sat-Sun 12pm-6pm